Parts Support Assistant

Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.

In recent years, Shelbourne Motors has undergone a major period of transformation and recognition.

Most recently, we were proudly awarded:

• Dealer Group of the Year 2024 & 2025
• EV Dealer of the Year 2025
• Best Marketing Campaign 2025
• Business Eye – Northern Ireland’s Fastest Growing Family Business
• AM Awards – Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group.

The Role

The purpose of the Parts Support Assistant is to plan and coordinate part sales and deliveries to meet customer requirements and maximise sales volumes and margins. The role will include the collection and delivery of parts across the province using the company van.

This is a varied role which will suit someone with a flexible nature to cover the following tasks:

• Accurate and timely ordering and delivery of parts for stock and for internal/external customers
• Stocking the delivery van in the most efficient way and organising customer delivery routes
• Maintenance of part stock levels in line with demand and dealer standards
• Accurate retrieval of parts, responding to customer requests for parts in stock in the most timely and cost-effective manner
• Producing invoices for all sales and ensures payment is received prior to releasing the parts
• Contribute towards accurate pre-picking of parts for use by the service department, supporting the ‘right first time’ process
• Display and organise all parts stock in a systematic manner
• Maintain customer database and take every opportunity to identify new customers to add to the database and to the regular call schedule
• Make regular Trade calls and logs in detail on Trade Call list
• Answer phones in timely and professional manner ensuring that Mystery Shop points are discussed on each call
• Identify customer parts requirements and encourages their purchase
• Maintain and develop good relationships with internal and external customers by meeting their requirements and exceeding their expectations
• Handle internal and external customer queries, problems, complaints and difficult situations using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business.

Experience & skills

The ideal candidate must:

• be an excellent communicator.
• have a good geographical knowledge of Northern Ireland.
• have a commitment to delivering outstanding customer service.
• hold a valid clean driving licence in order to deliver parts to our customers using the company van.
• have knowledge or an interest in vehicle layout, function and location of required parts for service and common repairs.

Preference will be given to applicants with:

• previous experience in a similar role within the motor industry.
• a valid fork lift licence.
• van delivery experience.

If you have what it takes to join a pro-active professional company, and feel that you will be an asset to our company, we would like to hear from you.

To Apply

Online: Upload your CV & submit below

Speak to us in confidence by calling HR Direct Line 028 3839 6808

CLOSING DATE: Applications must be submitted by 5.30pm on Friday 12th December 2025

Shelbourne Motors Limited is an Equal Opportunities Employer.