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MAXUS Assistance
BREAKDOWN ASSISTANCE NUMBER:
MAXUS UK provides a comprehensive round the clock roadside assistance programme. This service is available 24/7, 365 days a year, offering peace of mind in the event of a breakdown due to a technical fault.
MAXUS Roadside Assistance is valid for 5-years from the vehicle’s first registration date, up to a maximum mileage limit.
Our roadside assistance cover is for technical failures that render the vehicle immobile. The coverage area is for the whole of the United Kingdom, including Northern Ireland.
What Is Covered?
The vehicle must be immobilised due to a technical fault that meets one or more of the following conditions:
The following situations are not covered:
Where a breakdown is caused by a component failure this must stop the vehicle from working, so for example an air conditioning failure does not constitute a breakdown, and the illumination of a warning light does not always constitute a breakdown. If the vehicle is mobile, please take it to your nearest MAXUS Authorised Repairer who will be able to provide support.
We cover all MAXUS vehicles within the limits highlighted below:
Who Is Covered?
If repairs aren’t possible, recovery services are available. The vehicle will be towed to the nearest MAXUS Authorised Repairer. Any additional recovery services are not covered by MAXUS Roadside Assistance.
MAXUS Roadside Assistance covers the Vehicle, not the individual. This means any authorised driver and all legal occupants are eligible for assistance when the vehicle becomes immobilised due to a fault covered under the Manufacturer’s Warranty and not caused by the driver.
Before Requesting Assistance
Please have the following ready:
Important: Costs incurred without prior approval will not be reimbursed. All services must be arranged directly through MAXUS Roadside Assistance.
MAXUS Roadside Assistance will respond free of charge if the issue is due to a manufacturing fault, within the coverage period, that renders the vehicle immobile. If you are in a vulnerable or unsafe situation, clearly communicate this during the call and remain in a safe location.
In some cases (e.g. motorway towing by police instruction), local regulations may require you to pay towing fees.
Service Includes:
A patrol or agent will be dispatched to attempt on-the-spot repair at the roadside.
Coverage Restrictions
The following areas are not covered by MAXUS Roadside Assistance, although we may be able to provide support at your cost:
In these cases, MAXUS Roadside Assistance can still help arrange support, but all costs must be paid by the customer or nominated driver at the time of service.
MAXUS Roadside Assistance does not apply to the following:
To contact MAXUS Roadside Assistance call:
0333 0702637
Shelbourne Motors Limited trading as Shelbourne Motors Portadown, Shelbourne Motors Nissan, Shelbourne Motors Newry, and Fleet4u is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Shelbourne Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.
Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
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