Switchboard Operator

Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia, and Maxus, along with our AutoSelect used car supermarkets and our expanding Fleet (Fleet4U) and Rental (SVRgo) divisions.

Recently, Shelbourne Motors has undergone a major period of transformation and recognition.

Most recently, we were proudly awarded:

• Dealer Group of the Year 2024 & 2025
• EV Dealer of the Year 2025
• Best Marketing Campaign 2025
• Business Eye – Northern Ireland’s Fastest Growing Family Business
• AM Awards – Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term Vision: To be the most trusted, customer-centred and sustainable automotive group.

Our mission and values place customer experience, innovation, teamwork, and zero-emission leadership at the heart of everything we do. We are now seeking an ambitious, creative and forward-thinking Switchboard Operator to join our team.

The role:

We are seeking a professional and courteous Switchboard Operator to manage incoming calls and direct them efficiently within our organisation. The ideal candidate will serve as the first point of contact for visitors and callers, ensuring a positive and seamless communication experience. This role requires excellent organisational skills, a friendly demeanour, and the ability to handle multiple tasks in a busy environment. The successful applicant will contribute significantly to maintaining smooth internal and external communication channels.

Duties

• Operate the organisation’s switchboard to answer, screen, and direct incoming calls promptly and courteously.
• Greet visitors professionally and assist with their enquiries or direct them to the appropriate department or personnel.
• Maintain accurate records of calls received and messages relayed, ensuring confidentiality at all times.
• Manage internal communications by transferring calls efficiently and providing information as required.
• Monitor the organisation’s communication systems for any technical issues and report them to the relevant department.
• Assist with administrative tasks such as scheduling appointments or managing visitor logs when needed.
• Ensure the reception area remains tidy, welcoming, and professional in appearance.

Qualifications

• Proven experience as a switchboard operator, receptionist, or in a similar customer service role is preferred.
• Excellent verbal communication skills with a friendly and professional manner.
• Strong organisational skills with the ability to multitask effectively under pressure.
• Proficiency in using telephone systems, office software, and basic IT equipment.
• Ability to handle confidential information discreetly and responsibly.
• Well-presented with good interpersonal skills to interact confidently with visitors and staff alike.
• Flexibility to work various shifts if required; previous experience in a fast-paced environment is advantageous. This position offers an opportunity to be an integral part of our organisation’s communication team, supporting daily operations through exceptional customer service and efficient call management.

If you have what it takes to join Shelbourne Motors and feel that you will be an asset to our company, we would like to hear from you.

For more information contact:

The HR Department on telephone 028 38396808 or email careers@shelbournemotors.com

CLOSING DATE: Applications must be submitted by 5.30pm on Saturday 14th February 2026