Heading
Close X
Menu
Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia, and Maxus, along with our AutoSelect used car supermarkets and our expanding Fleet (Fleet4U) and Rental (SVRgo) divisions.
Recently, Shelbourne Motors has undergone a major period of transformation and recognition.
Most recently, we were proudly awarded:
Our success is driven by our people, our ambition, and our long-term vision: to be the most trusted, customer-centred, and sustainable automotive group.
As one of the largest family-owned motor retailers in Northern Ireland with a strong customer base and an objective for further growth, we wish to appoint a Customer Contact Centre Advisor
Location: Portadown (Head office)
The Role
We are seeking an enthusiastic, customer-focused individual to join our growing head office contact centre team as a Customer Contact Centre Advisor. Working as part of a team, the role will predominantly involve speaking directly to our customers to arrange their service appointments and offer assistance over the telephone and digital channels.
As a Customer Contact Centre Advisor, you will be the first point of contact for our digital and telephone customers. You will be responsible for capturing customer and vehicle information and updating systems accordingly; therefore, excellent attention to detail is required.
This role will suit someone from a customer service, customer-facing or call centre background. You will have a passion for providing an outstanding level of customer care as well as enjoy the challenge of problem-solving. Enthusiasm, leadership and organisation skills are core requirements for this role.
Experience & Skills Required
As a customer-orientated business, we pride ourselves in offering an outstanding level of customer service, so we are looking for someone who has experience in dealing directly with customers either face-to-face or over the phone. A confident & friendly telephone manner is required for this role.
The ideal candidate will thrive on offering excellent customer service as well as work effectively as part of a team.
Hours: Full Time Permanent. Monday to Friday 08:30am - 17:30pm
What we are looking for
What we can offer you
Additional pay:
Benefits:
Experience:
To Apply
Online: Upload your CV & submit below
Speak to us in confidence by calling HR Direct Line 028 3839 6808
CLOSING DATE: Applications must be submitted by 5.30pm on Friday 12th December 2025
Shelbourne Motors Limited is an Equal Opportunities Employer.
Shelbourne Motors Limited trading as Shelbourne Motors Portadown, Shelbourne Motors Nissan, Shelbourne Motors Newry, and Fleet4u is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Shelbourne Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required
Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
We’re proud to be affiliated with the following bodies
