Assistant Aftersales Manager Job Vacancy

Join the Newry Aftersales team

The Role:

The purpose of the Assistant Aftersales Manager is to ensure the team continuously delivers the highest level of satisfaction to internal and external customers. They will work alongside and assist the Aftersales Manager to ensure the aftersales business plan & profitability targets are met via the sales of parts and labour and will strive to identify/develop opportunities to enhance the performance of the department.

Daily tasks include:

Leads, motivates and inspires the aftersales team to deliver first-class service to our customers by meeting and exceeding their expectations
Handles customer problems, complaints and difficult situations, resolving the issue to the mutual satisfaction of the customer and the business
Developing a 'right first time, on time, every time' approach to customer service.
Monitors department performance against the budget, identifying and addressing shortfalls and recognising opportunities for overperformance
Manages and continually reviews costs attributable to the Aftersales departments
This list is not exhaustive, and a full job description will be provided on request.

The Candidate:

The ideal candidate will have 3 years’ aftersales or customer service experience in an automotive environment. They will have a proven track record of leading a team, excellent communication skills, and above all a proactive, positive attitude. They should have or be willing to develop coaching and training skills to support the ongoing training & development of the aftersales team. It is also essential for the successful candidate to have proficient IT skills and a valid, clean driving licence, as they will be required to move vehicles on and off site.

Preference will be given to those applicants with previous service and/or parts advisor experience in the automotive industry, working knowledge of the CDK computerised system and a sales history.

Why Shelbourne?
As one of the fastest-growing motor retailers in Northern Ireland we offer a competitive package for this role which will include but isn’t limited to

30 days' annual leave (increasing with long service)

Company pension scheme

Employee Discount

On-site Parking

If you have what it takes to join a proactive professional company and feel that you will be an asset to our company, we would like to hear from you.

To Apply

Online: Upload your CV & submit below

Speak to us in confidence by calling HR Direct Line 028 3839 6800

CLOSING DATE: Applications must be submitted by 5.30pm on Saturday 28th March 2026

Shelbourne Motors Limited is an equal opportunities employer.

Shelbourne Motors Limited trading as Shelbourne Motors Portadown, Shelbourne Motors Nissan, Shelbourne Motors Newry, and Fleet4u is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Shelbourne Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required

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Contact

Assistant Aftersales Manager

Join the Newry Aftersales team

The Role:

Daily tasks include:

To Apply

Ref: ASAM.2026.30