COVID-19 Coronavirus - Update

Updated 12/04/2021

Welcome Back

From Monday 12th April we are permitted to welcome customers back to our showrooms. Safety measures will remain in place to protect you & our colleagues.

Sales

As well as the option to continue to deal with us remotely, if you wish, you can also visit our dealerships at your convenience during our opening hours. We do recommend making an appointment however it is not required.

We offer unaccompanied test drives. Please remember to bring your driving licence if you require a test drive. When visiting our showrooms we ask you to maintain social distancing, sanitise hands regularly & wear a face mask.

Contact any of our dealerships today by clicking here

Service, Parts & Rental

All service & parts departments are operating as normal with strict appointment & hygiene measures in place. You can make a service appointment at any of our dealerships by clicking here.

Rental

As an essential service our vehicle rental business continue to operate as normal with hygiene measures in place. Speak to our rental team today for a quote or to make a booking. 028 3839 6868

Updated Opening Hours

All departments open

Monday	08:30 - 18:00	All departments open
Tuesday	08:30 - 20:00	All departments open
Wednesday	08:30 - 18:00	All departments open
Thursday	08:30 - 20:00	All departments open
Friday	08:30 - 18:00	All departments open
Saturday	09:00 - 15:00	All departments open

We continue to operate in a safe & hygienic environment with measures in place to protect you & our colleagues. Watch the video > Measures in place

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Frequently Asked Questions

Got a question? - Simply fill in the contact form & a member of our team will respond.

Can I get my vehicle serviced?

Yes, vehicle servicing and repair is not affected by the most recent restrictions so if you have an appointment at one of our service departments this will not change. We are also accepting bookings for vehicle servicing & maintenance. You can contact our customer service team directly on; 028 3839 6867 or via live chat / enquiry form.

Can I buy a New or Used vehicle?

Visit the dealership

You are permitted to visit the dealership again. We recommend making an appointment however this is not a requirement. We are offering unaccompanied test drives and we have a full sales team available on site to assist you with your vehicle purchase. If you have any questions about the processes you can give our team a call.

Online

At Shelbourne Motors we operate an industry leading remote buying experience which many of our customers utilise throughout the year. So, Yes, under the current restrictions you can still purchase any of the used vehicles from our website. You can also order a new vehicle and benefit from the current offers available across all our brands. To speak to a member of our sales team simply contact us today or to find out more about the buy online process, click here.

Purchasing options online include HP / PCP finance applications & full payment. We accept all major credit and debit cards. Once a vehicle is purchased online there is an option to collect your vehicle outside the dealership with contactless handover at an agreed time or utilise our home delivery service to anywhere in the UK and Ireland.

Can I test drive a car that I want to buy?

Yes, from Monday 12th April you are permitted to visit our dealerships. We offer unaccompanied test drives - please remember to bring your driving licence.

We do offer video tours and virtual appointments to let you get a closer look of the vehicle of interest.. If you decide to proceed with the purchase of the vehicle we can complete all paperwork online. You can then choose to have the vehicle delivered or you can collect from a designated off-site handover area. Contact us today if you would like more information.

Can I contact a member of the sales team?

Yes, our team is available to help you with more information on our vehicles and offers. You can also request virtual appointments via Zoom, Whatsapp or FaceTime.On request we can send you a personalised video of any vehicle.

Can I get a valuation for my part exchange?

Yes both online & at our dealerships. As part of our buy online process we offer FREE vehicle valuations. You can even add your part exchange as part of your deal online. If you choose home delivery, we will collect your part exchange when delivering your new vehicle.

Company Info

Financial Disclosure

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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