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COVID-19 Coronavirus - Customer Updates
On 17th November the Northern Ireland Executive announced that non-essential retail will close for a period of six weeks commencing 26th December. As a result we will therefore make changes to our operations. If you have any questions please contact us via phone on 028 3839 6800 or complete the form on this page.
Sales
Our sales departments remain contactable & remain available to answer both online & phone enquiries. Showrooms are not open to the public however we are offering virtual appointments & video tours of vehicles. If you Buy Online can avail of our home delivery service or collect your vehicle from our designated handover area. Contact any of our dealerships today by clicking here
All vehicles will be sanitised prior to delivery & our team will be wearing face mask & gloves.
Service, Parts & Rental
All service & parts departments are operating as normal with strict appointment & hygiene measures in place. You can make a service appointment at any of our dealerships by clicking here.
Rental
As an essential service our vehicle rental business is operating as normal with hygiene measures in place. Speak to our rental team today for a quote or to make a booking. 028 3839 6868
We can handle your sales enquiries remotely and offer you a completely contactless process.
Updated Opening Hours
| Monday | 08:30 - 18:00 | Service Appointment Only | Sales Available Online |
| Tuesday | 08:30 - 18:00 | Service Appointment Only | Sales Available Online |
| Wednesday | 08:30 - 18:00 | Service Appointment Only | Sales Available Online |
| Thursday | 08:30 - 18:00 | Service Appointment Only | Sales Available Online |
| Friday | 08:30 - 18:00 | Service Appointment Only | Sales Available Online |
| Saturday | 08:30 - 13:00 | Service Appointment Only | Sales Available Online |
We continue to operate in a safe & hygienic environment with measures in place to protect you & our colleagues. Watch the video > Measures in place
Frequently Asked Questions
Got a question? - Simply fill in the contact form & a member of our team will respond.
Can I get my vehicle serviced?
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Yes, vehicle servicing and repair is not affected by the most recent restrictions so if you have an appointment at one of our service departments this will not change. We are also accepting bookings for vehicle servicing & maintenance. You can contact our customer service team directly on; 028 3839 6867 or via live chat / enquiry form.
Can I buy a New or Used vehicle?
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At Shelbourne Motors we operate an industry leading remote buying experience which many of our customers utilise throughout the year. So, Yes, under the current restrictions you can still purchase any of the used vehicles from our website. You can also order a new vehicle and benefit from the current offers available across all our brands. To speak to a member of our sales team simply contact us today or to find out more about the buy online process, click here.
Purchasing options online include HP / PCP finance applications & full payment. We accept all major credit and debit cards. Once a vehicle is purchased online there is an option to collect your vehicle outside the dealership with contactless handover at an agreed time or utilise our home delivery service to anywhere in the UK and Ireland.
Can I test drive a car that I want to buy?
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As our dealerships are closed to the public we cannot allow test drives at this time. We do offer video tours and virtual appointments to let you get a closer look of the vehicle of interest.. If you decide to proceed with the purchase of the vehicle we can complete all paperwork online. You can then choose to have the vehicle delivered or you can collect from a designated off-site handover area. Contact us today if you would like more information.
Can I contact a member of the sales team?
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Yes, our team is available to help you with more information on our vehicles and offers. You can also request virtual appointments via Zoom, Whatsapp or FaceTime.On request we can send you a personalised video of any vehicle.
Can I get a valuation for my part exchange?
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Yes – for Free online. As part of our buy online process we offer FREE vehicle valuations. You can even add your part exchange as part of your deal online.If you choose home delivery, we will collect your part exchange when delivering your new vehicle.