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Shelbourne Motors is proud to announce that Autoselect Portadown has been recognised with the prestigious 900 Award from Reputation, a global leader in reputation experience management.
The award recognises businesses that deliver exceptional customer experiences and maintain outstanding online reputation performance. Only an elite percentage of businesses using the Reputation platform achieve this milestone each year, placing Autoselect Portadown among the highest-performing locations globally for customer satisfaction and reputation management.
The Reputation 900 Award is based on a location achieving a Reputation Score of 900 or higher on a 1,000-point scale, which reflects consistent excellence in managing customer feedback, maintaining strong online visibility, and delivering outstanding customer experiences.
Reputation’s scoring model analyses a wide range of performance indicators to create a comprehensive picture of a business’s reputation performance. These include:
Together, these signals provide a real-time measure of how businesses are performing in the areas that matter most to customers and influence how companies appear in online and AI-driven search results.
Earning a score above 900 represents best-in-class reputation performance, with only a small percentage of businesses on the Reputation platform achieving this level each year.
Shelbourne Motors would like to extend a huge congratulations to the entire Autoselect Portadown sales team, whose dedication to delivering excellent customer service has played a key role in achieving this recognition.
By consistently putting customers first, responding to feedback, and ensuring every customer interaction is a positive one, the team has helped position Autoselect Portadown among the leading automotive retailers for customer satisfaction.
This achievement reflects the team’s ongoing commitment to listening to customers, learning from their feedback, and continually improving the experience offered to every person who visits the dealership.
At Shelbourne Motors, customer experience remains central to the company’s strategy. The business continues to invest in systems and processes that allow teams to better understand customer feedback and use those insights to enhance the buying and ownership journey.
Receiving the Reputation 900 Award is recognition of that commitment — and a testament to the hard work of the team at Autoselect Portadown in delivering a customer experience that stands out in today’s competitive automotive market.
Shelbourne Motors Limited trading as Shelbourne Motors Portadown, Shelbourne Motors Nissan, Shelbourne Motors Newry, and Fleet4u is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Shelbourne Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required
Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
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