Terms and Conditions

These Terms and Conditions (“Terms”) describe the rights and responsibilities of you and us in relation to your purchase of a vehicle through this website. Please read them carefully as they represent a legally binding agreement between you and us.Any purchase of a vehicle on this website is subject to these Terms. The contract between us is concluded in English.

Ordering your car online

On our website you can search our range of new and used vehicles. Once you have made your choice you can pay for your car in full, or reserve it for up to 1 day by paying a fully refundable deposit on it.

The prices displayed on our site are inclusive of VAT with the exception of commercial vehicles.

If you decide to proceed with your purchase and you have decided to pay in full, you will be asked to put in your personal and payment card details to complete the process (see the ‘Paying in Full’ section below).Similarly, if you decide to reserve a vehicle by paying a reservation fee, you will be asked to enter your personal and payment card details (see the ‘Paying a Reservation Fee’ section below).

If you would prefer not to use the online process but would still like to purchase one of the vehicles shown, please contact online.support@shelbournemotors.com for further assistance.

Paying in Full

If you decide to place an order and pay in full, you will be asked to enter your personal details, address and payment card information. When you click on “Submit Payment”, the full purchase price will be debited from your payment card immediately.

After placing an order, you will receive an email from us that acknowledges our receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the vehicle. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms all of the relevant details of your order (the "Order Confirmation"). The contract between you and us will only be formed when we send you the Order Confirmation.We will inform you of the next steps required to proceed to handover after the Order Confirmation, including arrangements regarding any part-exchange vehicle.

If we are unable to accept your order, we will inform you of this by email. This might be because the vehicle has already been sold, because we have identified an error in the price or description of the vehicle, because we are unable to meet a delivery deadline you have specified, or because we suspect the transaction may be fraudulent.If we are unable to accept your order, we will refund your money in full as soon as possible, within a maximum of 1 week.

Paying a Reservation Fee

If you choose to reserve a car by paying a reservation fee, you will be asked to enter your personal details, address and payment card information. When you click on “submit payment”, the amount of the reservation fee will be debited from your payment card immediately.

After paying a reservation fee, you will receive an email from us that acknowledges receipt. Please note that this does not mean that your reservation has been accepted.All reservations are subject to acceptance by us, as we need to check that the car has not already been sold or reserved by someone else. We will confirm our acceptance of your reservation by sending you a confirmation email (the "Reservation Confirmation").

Your vehicle will be reserved for 1 working day. We will be in contact with you to discuss the next steps required to complete your purchase.

If you decide not to purchase the vehicle, you can request a refund of the reservation fee at any time by contacting online.support@shelbournemotors.comYour payment will be refunded in full, usually within 5-10 days.

Changes to your order

If you decide that you would like to make a change to your car after you have placed the order, please let us know as soon as possible by contacting us at online.support@shelbournemotors.com. At our discretion we may present you with a new order proposal accommodating the changes.This proposal will take account of any resulting changes to the price and the delivery/collection date.If you choose to accept the new proposal, your previous order will be cancelled.If you do not communicate your acceptance of the new proposal to us within the required timeframe, we will continue to fulfil your original order.

Please note that we cannot agree to all requests for changes to vehicles.We will contact you to discuss possible options in these circumstances, but we will be entitled at our discretion to hold you to your original order.

Your right to cancel

[If you have paid for your car in full and you change your mind, you can cancel your order at any time before delivery.Please notify us of your decision by sending a clear statement of your intent to online.support@shelbournemotors. or complete a copy of our cancellation form link to cancellation form.

You may also cancel your order up to 14 days after delivery.However, please note the following important information:

• You must return the vehicle to us at your own expense, or alternatively you can opt to pay us to collect the vehicle from you.
• Although you are entitled to test drive the vehicle on delivery, if the vehicle loses any value as a result of handling by you which is not necessary to establish the nature, characteristics and functioning of the vehicle (for example, if you damage it or run up excessive mileage), we will be entitled to deduct the reduction in value from any reimbursement.
• If you originally chose to have the vehicle delivered to you, rather than to collect it from us, we will not reimburse any delivery costs.
• collection from the dealership where the car is currently located;
• collection from another dealership within the group; or
• delivery to your home address (which must be the same as the billing address for the card used to pay for the car).

If you wish to cancel after delivery, please notify us of your decision by sending a clear statement of your intent online.support@shelbournemotors.comor complete a copy of our cancellation form.We will reimburse all payments due (subject to any relevant deductions as noted above) within 14 days of the vehicle being returned, using the same means of payment as you used for the initial transaction (unless we agree otherwise between us).

If you have paid a reservation fee and you wish to cancel your order, please see the section on “Paying a Reservation Fee” above.

Collection and Delivery

During the online order process, you will be asked to choose how you would like to receive your vehicle.You will be given the following options:

Costs and lead-in times will be displayed for each option.These are estimated lead-in times only and we cannot promise to have the car ready within those timeframes. The actual collection or delivery date will be confirmed by email or telephone.

Delivery costs will be added to your order at time of purchase.

The vehicle will be delivered at a date and time suitable to both parties on agreement after purchase. The buyer must be available to take delivery of the vehicle. In the event of a delivery being arranged and the buyer not being available further costs may be incurred.

The customer must ensure that there is adequate space / parking at their address for delivery of the vehicle.

Handover

During handover the customer will be shown relavent vehicle controls etc. Documentation will be required to be signed by the customer. Proof of address & ID will also be requested during handover.

Payments

Payments are processed securely by our payment processor partner, Stripe (and its global affiliates).Whether you are paying in full or paying a reservation fee, you will need to enter your debit or credit card information. Stripe accepts Visa, Mastercard and American Express.You warrant that you have appropriate authority to use the payment card details which you enter. By entering your debit or credit card information, you agree to use of that information by Stripe for the purpose of paying the amount due and processing your payment.

Warranties and Liabilities

The vehicle will be sold with a standard 12 month comprehensive warranty. Full details of the warranty as well as exclusions will be provided at handover.

The vehicle will be fully prepared to a high standard and any additional products will be applied ie. Paint Protection if purchase.

If a service plan is purchased full details of this will also be provided at handover.

Codes of Conduct

Shelbourne Motors subscribe to the Motor Industry Code of Practice for New Cars and the Motor Industry Code of Practice for Service & Repair.

Complaints and Dispute Resolution

In the event whereby you are not satisfied we have resolved your complaint you can then contact The Motor Ombudsman who offer a CTSI certified Alternative Dispute Resolution (ADR). Further details can be found at www.themotorombudsman.org

Alternatively, you can use the EU’s online dispute resolution platform to make a complaint and have it resolved by an independent dispute resolution body.Please click on this link for further information:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Privacy policy

https://www.shelbournemotors.com/site/privacy-and-legal/

Other Legal Terms.

We will not be liable to you if any failure or delay in our performance under these Terms is caused by circumstances beyond our reasonable control (such as acts of God, war, terrorism or industrial action). No other person has any right to enforce any of these Terms. Any waiver of any provision of the Terms will be effective only if in writing and signed by us. Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Any rights not expressly granted herein are reserved.

These Terms and your use of the Service, including any dispute or claim (whether in contract, tort or otherwise) arising out of or in connection with them, will be governed by English law. We both agree that the courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim.However, we acknowledge that in certain cases, if you are purchasing as a consumer, applicable law may allow you to bring a claim (or be sued) in your own jurisdiction.