Frequently Asked Questions


> What age do I need to be to rent a vehicle?
For our insurance you must be at least 21* for a small / medium sized car, 25 for a large car / commercial van, between 25-30 (age varies depending on specific vehicle model, please contact the team for more information) to drive our 7 & 8 seat vehicles and 25+ to for minibuses . If you can provide your own fully comprehensive insurance then age will not be a factor.

*Please Note: There is an additional charge of £10 per day for drivers under 23.

> What Licence do I need and can I rent a vehicle if I have points?
Full driving license is required. Yes we can insure a driver with penalty points on their license. (Up to 6 points) Please advise this at time of booking.

> What documentation would I need for booking a vehicle?
We will need your full driving license and a separate document for proof of address. (i.e. Utility Bill)

> Can I return the vehicle outside your opening hours?
Yes, we have an overnight / weekend drop off point and return key box to return the vehicle outside of normal opening hours. (Vehicle will be subject to inspection when department is open again)

> Will I have breakdown cover?
Our prices include 24/7 breakdown cover

> Is my pet allowed in the vehicle?
Yes, as long as the vehicle is returned in an acceptable condition pets are allowed inside the vehicle.

> What happens if the vehicle is damaged during my rental?
You will need to report the incident immediately to the rental team. Customers will be liable to pay the excess if a third party does not accept responsibility to the damage.

> Do I need to put fuel in the vehicle when I leave it back?
Rentals must be returned with the same amount of fuel as let out in.


> I am travelling to visit Ireland / Northern Ireland, can you deliver the rental car to me?
Yes, we can offer a delivery and / or collection service to Belfast International Airport, Belfast City Airport, and Dublin Airport. Just let us know the dates and we're happy to arrange everything for you so that your vehicle is ready for your arrival.

> Can I take the vehicle to the South of Ireland?
Yes our insurance covers all of the UK and Ireland.

> Can I take the vehicle to Europe?
Yes, however we will need to buy a green card and separate breakdown cover for the hire, there will be an additional charge for this.

> Is there a mileage restriction?
There is a 150 mile restriction per day on cars and buses and 200 miles per day on commercial vehicles. Mileage in excess of this is charged at 40p per mile.


> Will I need to get insurance for the vehicle?
No, all of our prices include fully comprehensive insurance.

> Can I add additional drivers?
Yes any additional driver can be added onto our insurance for an additional charge of £8 per day


> What form of payment is accepted?
Payments must be made by a credit or a debit card.

> Will I need to pay a deposit?
Yes, security deposit for all bookings is £150. This is fully refundable on return provided the vehicle is in the same condition it was let out in.

Additional services

> Can I get a vehicle with a Sat Nav?
Yes, if a Sat Nav is required please ask at the time of booking and we will quote for this.

> What other additional services do you offer?
Customers can leave their vehicles on site while out in a rental vehicle. We offer short, medium and long term contract for various types of vehicles. Towbars and roof racks are also available on selected vehicles.

If we do not have what you require we will endeavour to find something suitable, just ask, we are here to help.

View full Rental Terms and Conditions HERE