RENAULT ASSISTANCE | Portadown, Co. Armagh | Shelbourne Motors

Free Roadside Assistance which comes with any new Renault.

You’re covered!

The Renault 4+ package includes 4 years Roadside Assistance*, provided in partnership with the RAC. Renault Assistance is a vehicle-based membership, so it covers anyone driving your Renault with your permission.

* for vehicles registered from 1st February 2012

For Renault Assistance call: 0333 202 3005* or 0800 085 8005

You’ll be covered for the following during your 4 year Renault Assistance policy:

Level of CoverDescription of Cover

Years 1 to 3

Year 4

Roadside Rescue We’ll fix your Renault at the roadside, or tow it to the nearest Renault Authorised Repairer or destination of your choice. Included Included
At Home If your Renault won’t start, we'll attend if your car breaks down at home. You can even book a time for us to come and fix your car. Included Included
Recovery We will take you, up to 7 passengers and your car to your chosen destination anywhere in mainland UK. Included Included
Onward Travel We will provide a courtesy car, hotel accommodation or alternative transport for you and up to 7 passengers. Included Included
Wheel Change / Punctures # If you don’t have a spare wheel and we can’t make a repair, we’ll install a multi-fit wheel onto your vehicle (compatibleon 90% of Renaults) or take you to a Renault Approved Dealer or location of your choice within the territory.† Included Not Included
European Rescue Includes cover across the continent, English speaking incident managers and transport back to the UK if necessary.^ Included Not Included

^Subject to a combined limit of £2500 per claim and per request for service.

Repairing your Renault

Renault Approved Accident Repair Centres ensure your car and warranty are fully protected

You have a choice

In the unfortunate event of an accident, you have the right to choose where and how your Renault is repaired. Your insurance company may try to convince you that you should have it repaired at their Bodyshop and they may not use genuine Renault parts.

Please ask our team if you would like to find out more about the above. 

Why use a Renault Approved Accident Repair Centre?

Renault Approved Accident Repair Centres meet Renault’s rigorous standards for service and quality, and they can ensure your car and warranty are fully protected to the level of quality that you purchased it at and therefore ensure that you keep your Renault 100% Renault.

See here for a copy of the Renault Assistance Terms and Conditions
See here for ZE Vehicle Warranty and Renault Z.E. Assistance Terms and Conditions

*03 numbers are mobile friendly, charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.

The Cover is for RAC roadside attendance only, which means the RAC will attend the breakdown. In the event that we cannot repair the vehicle (including not being able to fit the multi-fit wheel), we will tow it to a Renault Authorised Repairer or location of your choice within the territory. All other costs, including but not limited to, locksmiths and fuel draining, are excluded.

†‘territory’ means the United Kingdom, Jersey, Guernsey and the Isle of Man.