Customer Contact Centre Advisor

As one of the largest family-owned motor retailers in Northern Ireland with a strong customer base and an objective for further growth we wish to appoint a Customer Contact Centre Advisor

Location: Portadown (Head office)

As one of the largest family-owned motor retailers in Northern Ireland with a strong customer base and an objective for further growth we wish to appoint a Customer Contact Centre Advisor.

The Role

We are seeking an enthusiastic, customer focused individual to join our growing head office contact centre team as a Customer Contact Centre Advisor. Working as part of team the role will predominantly involve speaking directly our customers to arrange their service appointments and offer assistance over the telephone and digital channels.

As a Customer Contact Centre Advisor, you will be the first point of contact for our digital and telephone customers. You will be responsible for capturing customer and vehicle information and updating systems accordingly therefore excellent attention to detail is required.

This role will suit someone from a customer service, customer facing or call centre background. You will have a passion for providing an outstanding level of customer care as well as enjoy the challenge of problem solving. Enthusiasm, leadership and organisation skills are core requirements for this role.

Experience & Skills Required

As a customer orientated business, we pride ourselves in offering an outstanding level of customer service so we are looking for someone who has experience in dealing directly with customers either face-to-face or over the phone. A confident & friendly telephone manner is required for this role.

The ideal candidate will thrive on offering excellent customer service as well as work effectively as part of a team..

Hours: Full Time Permanent. Monday to Friday 08:30am - 17:30pm

  • Late evening rota (usually every 3rd Thursday) (11:30 - 20:00)
  • Saturday rota (usually every 3rd Saturday) (9:00 - 13:00)

What we are looking for

  • Experience in providing customer service (retail, hospitality, call centre)
  • Confident communicator with excellent customer service skills
  • Experience in using MS Office Packages

What we can offer you

  • Annual competitive salary with monthly OTE with excellent potential for bonus.
  • 30 days holidays (increasing with long-service)
  • Company Pension Scheme
  • Free on-site parking
  • Staff treats & social events
  • Access to Staff Car Purchase Scheme (after 6 months)

Why join us?

With over 50 years in business and a strong track record of providing outstanding care this is an excellent opportunity to join a head office team of a progressive and rapidly growing business. We represent brand such as Toyota, Renault, Nissan, Dacia, Kia and Maxus. The successful candidate will have an opportunity to work with these exciting brands.

Job Types: Full-time, Permanent

Pay: From £25,950.00 per year

Additional pay:

  • Performance bonus

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • On-site parking
  • Referral programme

Schedule:

  • 8 hour shift

Experience:

  • customer service: 1 year (required)

Application deadline: 12/02/2025



To Apply

Online: Upload your CV & submit below

Speak to us in confidence by calling HR Direct Line 028 3839 6808

CLOSING DATE: Applications must be submitted by 5.30pm on Wednesday 26th June 2024

Shelbourne Motors Limited is an Equal Opportunities Employer.

Ref: CCA.2025.01

Working Hours 08:30 - 17:30 Monday to Friday (Thurs evening & Saturday on rota)
Location Portadown
Salary Competitive + OTE
Benefits 30 days Annual Leave (increasing with length of service)
Employer Pension Contributions
Staff preferential vehicle purchase schemes
Free employer car parking
Closing Date 12/02/2025
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