As one of the largest family-owned motor retailers in Northern Ireland with a strong customer base and an objective for further growth we wish to appoint a Customer Contact Centre Advisor
Location: Portadown (Head office)
As one of the largest family-owned motor retailers in Northern Ireland with a strong customer base and an objective for further growth we wish to appoint a Customer Contact Centre Advisor.
The Role
We are seeking an enthusiastic, customer focused individual to join our growing head office contact centre team as a Customer Contact Centre Advisor. Working as part of team the role will predominantly involve speaking directly our customers to arrange their service appointments and offer assistance over the telephone and digital channels.
As a Customer Contact Centre Advisor, you will be the first point of contact for our digital and telephone customers. You will be responsible for capturing customer and vehicle information and updating systems accordingly therefore excellent attention to detail is required.
This role will suit someone from a customer service, customer facing or call centre background. You will have a passion for providing an outstanding level of customer care as well as enjoy the challenge of problem solving. Enthusiasm, leadership and organisation skills are core requirements for this role.
Experience & Skills Required
As a customer orientated business, we pride ourselves in offering an outstanding level of customer service so we are looking for someone who has experience in dealing directly with customers either face-to-face or over the phone. A confident & friendly telephone manner is required for this role.
The ideal candidate will thrive on offering excellent customer service as well as work effectively as part of a team..
Hours: Full Time Permanent. Monday to Friday 08:30am - 17:30pm
What we are looking for
What we can offer you
Why join us?
With over 50 years in business and a strong track record of providing outstanding care this is an excellent opportunity to join a head office team of a progressive and rapidly growing business. We represent brand such as Toyota, Renault, Nissan, Dacia, Kia and Maxus. The successful candidate will have an opportunity to work with these exciting brands.
Job Types: Full-time, Permanent
Pay: From £25,950.00 per year
Additional pay:
Benefits:
Schedule:
Experience:
Application deadline: 12/02/2025
To Apply
Online: Upload your CV & submit below
Speak to us in confidence by calling HR Direct Line 028 3839 6808
CLOSING DATE: Applications must be submitted by 5.30pm on Wednesday 26th June 2024
Shelbourne Motors Limited is an Equal Opportunities Employer.